FAQ













Q:  How do I submit a Public Service Announcement?

A: You can CLICK HERE or go to the COMMUNITY Button on the main Navigation Bar.

Q:  I signed up for the KRTY BACKSTAGE PASS, but don't seem to be receiving anything from you.  How do I find out if anything has been sent to me? 

A: Don't forget to check your "JUNK" folder.  The SPAM filter has to be trained to recognize GOOD mail.
 

Q:  You mention on the KRTY Website that concert tickets can only be purchased during normal business hours.  What are KRTY's normal business hours?

A: 9AM-5PM, Monday thru Friday ONLY.  The Business Office is NOT Open on Weekends.

Q:  If I purchase Concert Tickets at KRTY, can I charge it to a credit card or write a check?

A:  Sorry, NO.  We can only accept CASH for transactions at the KRTY Business Office.

Q:  If I Win Concert Tickets from KRTY, Can I pick them up right away?

A:  Sometimes YES, sometimes NO.  If the concert is within a few days, tickets should be available.  If the concert is  MONTHS Later, they should be available 2 weeks prior to the show.

 Q:  How would we find out about positions available or any other upcoming opportunities to apply for?

A:  Click On ABOUT US and then on JOBS on the HOME Page.

Q:  Where do I go to vote for the Tuesday On-Air Music Meeting new songs?

A:  On the right side of the Mainpage, just below the Event Calendar.  It's Re-Named "POLL."

Q:  I like your radio station, but live outside of San Jose and can't get it on my radio.  Do you have the option to listen on-line?

A:  Click on "LISTEN LIVE" on the KRTY Homepage in the upper RIGHT CORNER or AT THE BOTTOM of any PAGE.  

Q:  I like KRTY but live outside of San Jose.  My computer uses dial-up and KRTY doesn't stream right.  Do I have any other listening options?

A: You can listen to KRTY on Comcast Digital Channel 970.

Q:  I am having problems  trying to connect when I hit the LISTEN LIVE button on your website.  Can I connect any other way?

A: Yes, click on the Listen Live text link at the bottom of the website page.

Q: I have listened to the stream before but now it does not work. The player displays but no audio comes out, how can I fix it?
 
A: Clear cookies, temp files, and history. Do not use a bookmark, try using the links on the KRTY homepage.

Q: How can I listen to KRTY on my cell phone?
 
A: From KRTY homepage you can try the two links below the listen live button. Most phones can stream an MP3 format, but there is also a playlist format you can try. Not all phones have the ability to stream online. It is recommended you have an unlimited data plan with your provider standard rates apply.

Q:  KRTY plays a Terry Clark song "I Wanna Do It All" where she sings "watch the A's play ball, I wanna do it all..." instead of the original "Yankees play ball."  Is that version available from KRTY?  Terry Clark's website does not have it.

A: Copyright laws do not allow us to share this song or any other song, sorry. 

Q:  I'm trying to print a Listener Appreciation Concert Pass but my option is to Save Image.  What do I do?

A:  Depending on your browser you can Right Click and Click PRINT or if you do not have that option, then PRINT the page instead.

 
Q:  How come you guys don't have a Music playlist that I can look at on your website?

A:  We do, On the Right Hand side near the bottom of the Mainpage!


Q:  I found an error on the website.  Who do I contact to let you guys know?

A:   Send the info to: krtywebguy@krty.com